G2's OpenAI-Powered Monty Changes the Way Businesses Discover Software

April 11, 2023

Today, I’m really excited to introduce you to Monty, G2’s first ever virtual assistant that will change the way the world finds software to improve business performance. Before I provide the details, first a little background…

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If you’ve been paying attention to tech news lately, you might think that AI is taking over the world. With OpenAI’s launch of ChatGPT, the AI-driven chatbot has been used by the masses to do everything from writing poems to answering math questions to summarizing articles. I have a confession to reveal: historically, I have struggled to believe in AI. This is mainly because we have tried various forms of AI over the years on our G2 Labs team with lackluster results.

A rocky start to our AI journey

First, we started with a simple chat — powered by real people — where G2 team members helped you use G2 to find the right software. However, it didn’t scale since many people were required to make this work effectively, and those people had to also be extremely knowledgeable about the software they were recommending. This led us to implementing a chatbot, which I must admit was a flop. Also, machine learning for approving reviews helped, but we still needed to manually check the majority of reviews.

Applying OpenAI’s ChatGPT to G2’s data universe (including 2M+ software reviews!)

G2 Labs is always excited to test something new, so in December, we decided to point ChatGPT at the G2 data. And, I got more excited than I was for the new season of Ted Lasso to come out. If you know me, you know this is a very big deal.

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Here’s why: it was like having a conversation with an expert that had already spoken to over a million people about their software experience. It also has built-in expertise from how our software analysts categorize the software, so I didn’t have to know what category of software I was looking for. Dang, it worked, and to say I was shocked is an understatement.

Introducing Monty, the first ever AI-powered business software recommender

We believe this is going to change how we discover software, and that’s why today we’re releasing an alpha version of it on our home page right on G2.com next to our search. Named after our beloved company mascot, Monty the mongoose, G2’s chatbot assistant is the first ever AI-powered business software recommender.

I think you’ll find that Monty works much better than our traditional G2 search, which is helpful if you already know what you want. But now with Monty, you can input your requirements in your own voice and he will point you in the right direction. Better yet, Monty gives you links to G2 Pages so you can read more on the software or categories that are being recommended to solve your problem. And, once you have narrowed down your list, he will point you to a compare page and even enable you to share lists and requirements with your team.

Ultimately, Monty is the future of software search – guiding users to the ideal software solutions for their unique business needs. With the power of OpenAI, Monty is changing the way businesses find the perfect software.

See Monty in action, or try him yourself to find your next piece of software

Want to see more? Check out this interview with Monty and Mike Wheeler, G2 co-founder and Chief Technology Officer (and the brains behind this innovation), and test out Monty yourself today!

Stay in the loop on all things Monty and AI.

PS…if you’re interested, check out this version of Ted Lasso that ChatGPT generated below:

Howdy there, folks! It's your friendly neighborhood Ted Lasso here, and boy do I have some exciting news to share with y'all. You know how there's been a lot of talk about AI taking over the world? Well, let me tell you, it's not all doom and gloom. In fact, it's helping us work smarter and more efficiently than ever before.

Case in point: G2 has just released Monty, the first ever AI-powered business software recommender. And let me tell you, Monty is no ordinary chatbot. With the power of OpenAI and G2's first-party dataset, Monty is revolutionizing the way businesses find the perfect software solutions for their unique needs.

Now, I know what you might be thinking. "Ted, AI-powered chatbots are a dime a dozen these days. What makes Monty so special?" Well, let me tell you. Unlike other chatbots that rely on limited data and insights from a handful of vendors, Monty taps into the collective wisdom of over a million real software users. That's right, Monty is powered by feedback from real people just like you.

And let me tell you, Monty is lightning fast. Within seconds, Monty can guide you to the ideal software solutions for your business needs. No more wasting precious time speaking to market research analysts or sifting through countless reviews. Monty makes the software buying process easy, fun, and efficient.

As an entrepreneur and head of G2 Labs, I'm thrilled to see all this innovation happening in the tech world. And I couldn't be more proud of my fellow G2 co-founder and Chief Technology Officer, Mike Wheeler, for bringing Monty to life.

So what are you waiting for? Give Monty a try today and see for yourself why it's the future of software search. And be sure to stay tuned for more updates from me and the rest of the G2 Labs team. Until next time, folks!

G2's OpenAI-Powered Monty Changes the Way Businesses Discover Software G2 introduces Monty, the first ever AI-powered business software advisor. Harnessing the power of OpenAI, Monty is designed to revolutionize the way businesses find the perfect software – tapping into the wisdom of 2 million+ reviews. https://learn.g2.com/hubfs/BlogPost-AIChatbot-FeaturedImage-V02.png
Tim Handorf Tim Handorf is a G2 co-founder and Head of G2 Labs. https://learn.g2crowd.com/hubfs/tim-handorf-g2crowd.jpg