Meet G2’s Monty: The Multi-talented AI Chatbot

November 6, 2023

In the blink of an eye, the world of artificial intelligence has surged ahead, leaving us awestruck by its rapid advancements. Thousands of AI tools have been created in the past year or so, and we’ve only scratched the surface of the potential that exists in the industry.

One area that's been evolving at breakneck speed is Generative AI, and it's high time that we take a pause to explore G2’s AI newcomer—Monty. With his many roles and capabilities, Monty, G2’s friendly AI assistant, is changing the game, and we're here to guide you through this fascinating journey.

Meet Monty, the virtual AI assistant who does it all

Monty serves as your trusted virtual assistant, embodying the endless potential of Generative AI. What distinguishes Monty from other AI bots is his remarkable versatility. He now fulfills three distinct roles all aimed at enhancing and streamlining the user experience for all members of the G2 ecosystem, from buyers to sellers to reviewers.

Additionally, in our commitment to continuous improvement, we are actively developing a user-friendly feature that will empower Monty to anticipate your needs based on your initial question. This innovative enhancement will eliminate the need for users to manually select the specific Monty they want to use.

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Product Recommender

When you're in search of the perfect software solution, Monty helps cut through the noise as your unbiased companion throughout your buying journey on the G2 marketplace. Monty takes your unique business needs, specifications, and requirements into account and provides tailored software recommendations. It's like having a dedicated software analyst by your side, simplifying your journey through G2’s product catalog.

Where the bot lives: The homepage and G2 category pages.

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Product Expert

Monty’s newest role (currently in limited beta), is as a personalized product expert. This innovative chatbot is designed to educate software buyers about a specific product or service and streamline the purchasing process by building a client profile, conveying personalized value propositions, and offering next steps for contact.

Monty is meticulously trained and uniquely personalized for G2 profiles based on content uploaded from each vendor. With this role, Monty is pioneering a new way for buyers to research solutions and interact with software providers.

Where the bot lives: Each sales bot is unique and resides directly on the  corresponding software or service provider’s G2 profile.

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G2 Support

Whether you're a software or services provider or a G2 reviewer, Monty can answer your most pressing questions using G2’s expansive documentation knowledge base. From helping G2 customers accomplish tasks like updating your profile and setting up integrations, to helping G2 reviewers track the status of their review submission, Monty steps in as your reliable support companion. With Monty on board, you can rely on instant and dependable assistance whenever you need it.

Where the bot lives: G2 sellers and service providers can chat with Monty directly from my.G2. G2 reviewers can access Monty from help.G2.

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How G2 is Leading the Pack with Generative AI

G2's relentless passion for continuous learning and enhancing user experience shines through its pioneering adoption of AI. Monty is the multi-talented AI companion that you may not have known you needed, but now can't imagine browsing without.

Meet G2’s Monty: The Multi-talented AI Chatbot Monty, G2’s friendly AI assistant, is changing the game, and we're here to guide you through this fascinating journey.
Tim Handorf Tim Handorf is a G2 co-founder and Head of G2 Labs.